The Wedding Industry Awards
Last updated: 28 August 2026
The Wedding Industry Awards ("TWIA", "we", "us") is a trading name of 23 Events Limited, a company registered in England and Wales under company number 7526915. Our registered address is 4 Lancaster Avenue, Farnham, Surrey GU9 8JY.
We are the data controller for the personal information described in this notice, which means we decide what is collected and what it is used for.
If you have a question about this policy, about the information we hold on you, or about your rights, email support@the-wedding-industry-awards.co.uk.
This policy explains what we do with personal information across everything TWIA runs: the awards website, the entry and voting process, the TWIA Directory, our regional and national events, our newsletters, and the research we publish.
It applies whether you are a wedding supplier entering the awards, a couple voting for or nominating a supplier, a judge, a newsletter subscriber, a ticket buyer, or simply someone reading the website.
It sits alongside our Terms and Conditions. This policy is a notice rather than a contract. You do not need to agree to it, and nothing in it takes away rights you have under data protection law.
The lawful basis we rely on depends on what you are doing with us. The main ones are performing a contract with you, our legitimate interests in running a credible awards programme, your consent, and complying with legal obligations.
We collect your name, business name, business email address, telephone number, business address, website and social media links, the region and category you enter, the answers you give in your entry, any images you upload, and your payment records.
We use this to set up and administer your account, take payment, place you in the right region and category, put your entry in front of judges, contact you about the cycle you have entered, and deal with any query or dispute that arises. The lawful basis is performance of our contract with you, together with our legitimate interest in running the awards fairly.
We keep a record of your entries and results across cycles. That history is what lets us answer questions about past results, resolve challenges, and understand how the awards are used over time. The lawful basis is legitimate interests.
You give us your details yourself, at the point of voting. We collect your title, name, any previous name you married under, your email address, telephone and mobile numbers, information about the supplier you are voting for and the service you bought from them, your scores, and any written comments you leave. We also record the time of your vote and the IP address it came from.
Every one of those fields exists to check that a vote is genuine. Contact details let a supplier confirm you were really their client. A previous name matters more than it might sound, because couples often book under one name and vote under another, and without it a supplier cannot always recognise their own client. We use this information to confirm you are eligible to vote, count your vote, and protect the integrity of the result. The lawful basis is our legitimate interest in running a credible awards programme.
Your comments and scores go to the supplier you voted for. Average voter scores and written comments are passed to each entrant once they are no longer in the competition. This is a deliberate part of how the awards work, because feedback from real clients is how suppliers improve, and comments are far more useful to a supplier who knows who wrote them. If you would rather your comments were not attributed to you, there is a box on the voting form you can tick, and your comments will be passed on anonymously. Your comments and scores are also seen by our judging panel as part of judging.
The voting form also asks whether you would like to hear from us, and whether you are happy for us to pass your contact details to TWIA's sponsors and partners. Both are optional, neither affects your vote, and you can change your mind at any time.
We may use anonymised, aggregated voting and survey data in published research about the wedding industry, including reports we sell. Data of that kind cannot identify you.
We collect your name and email address, and the supplier's business name and contact details. We use the supplier's details to invite them to enter the awards. The lawful basis is legitimate interests.
If you are a supplier who has heard from us because a member of the public nominated you, you have the right to know that is where your details came from, to object, and to ask us to stop contacting you. Email us and we will remove you.
We collect your name, business, contact details, professional background, and the declarations you make about conflicts of interest. Your name, business and the photograph you supply are published on our website while you serve on a panel. We keep a record of your service and of any conflicts declared, because those records are what allow us to defend a result if it is challenged.
We collect your name, contact details, payment record, dietary requirements, any accessibility requirements, and the table or party you are attending with.
Dietary and accessibility information can reveal things about your health or beliefs, which is a special category of data under UK law. We collect it only with your explicit consent, use it only to look after you properly on the night, share it only with the venue and caterer, and delete it within one month of the event.
We collect your name, email address, and a record of your consent, and use them to send you news about the awards. You can unsubscribe from any email we send. The lawful basis is consent.
We collect your business details, listing content, images and payment records, and publish the listing content you provide.
We collect information about your device and how you use the site through cookies and similar technologies. See the cookies section below.
The awards are a public competition. Business names, regions, categories, and results at finalist, highly commended, winner and national winner level are published on our website, in the TWIA Directory, in press material, on social media and at our events. Past results stay published indefinitely, because a permanent public record of who won what is the point of an awards programme and entrants rely on it.
Photographs and video taken at our events may be published on our website and social media and used in future marketing. If you would prefer not to appear, tell the photographer or a member of the TWIA team on the night, or email us afterwards and we will remove the image.
We do not sell your personal information.
We share your contact details with our sponsors and partners only where you have specifically asked us to, by ticking the box on the voting form. You can withdraw that at any time by emailing us.
We use the following companies to handle personal information on our behalf, under contract and on our instructions:
We also share information with our judges, as described above, and with the venues, caterers and suppliers who deliver our events, to the extent they need it.
We will disclose information where the law requires it, where we need to establish or defend a legal claim, or where it is necessary to investigate fraud or misuse of the awards. If we sell the business or part of it, information will pass to the buyer as part of that sale.
The TWIA website and its database are hosted in London, and your information is stored in the United Kingdom.
Some backup copies are held at facilities in the European Economic Area, and some of our hosting provider's operations staff based in the EEA can access data when handling backups or carrying out maintenance. The EEA is covered by UK adequacy regulations, which means information can move there without further safeguards.
Some of the other companies listed above are based outside the UK or store data outside it. Where that happens, we make sure the transfer is protected either by UK adequacy regulations, or by the ICO's International Data Transfer Agreement, or by standard contractual clauses with the UK Addendum. You can ask us for details of the safeguards that apply to a particular transfer.
We keep personal information only as long as we need it, then delete it or anonymise it.
When we delete something it goes from our live systems straight away, but backup copies are held for up to 89 days, so it can take that long to disappear completely.
We send marketing emails to people who have asked to hear from us, and to businesses that have entered the awards or bought from us, about awards services and other things we offer. Every marketing email has an unsubscribe link, and we act on unsubscribes promptly.
Emails about something you are already doing with us, such as confirming an entry, telling you when voting closes, or letting you know a result, are not marketing and you will receive them either way.
You can stop marketing at any time using the unsubscribe link or by emailing support@the-wedding-industry-awards.co.uk.
Cookies are small files placed on your device when you visit a website. We use them to keep you logged in, remember your preferences, understand how the site is used through Google Analytics, and measure our advertising through Meta. Some pages also embed YouTube video, which sets cookies of its own.
You can control or delete cookies through your browser settings, and you can block them entirely, although parts of the site including your entrant account will stop working if you do.
We are currently introducing a cookie consent tool that will let you accept or reject non-essential cookies directly on the site. Until it is in place, browser settings are the way to control them.
Under UK data protection law you have the right to:
To exercise any of these, email support@the-wedding-industry-awards.co.uk. We will respond within one month, and there is no charge.
We do not make decisions about you by automated means alone, and we do not carry out profiling that produces legal or similarly significant effects.
The awards and the website are intended for people aged 18 and over. We do not knowingly collect information about children. If you believe we hold information about a child, tell us and we will delete it.
Our hosting provider operates to a documented security policy that includes multi-factor authentication on all administrative access, encrypted connections, firewalling and access control, security logging kept in immutable off-site records, and regular independent audits. Access to entrant and voter data is limited to the people who need it.
No transmission over the internet can be guaranteed to be completely secure, so please keep your account password confidential and do not share it.
If a personal data breach happens that is likely to affect your rights, we will tell the Information Commissioner's Office within 72 hours of becoming aware of it, and we will tell you where the law requires it.
Our site links to other websites, including suppliers' own sites. We are not responsible for what those sites do with your information. Read their privacy policies before giving them your details.
We update this policy from time to time. The current version is always on this page, with the date it was last updated at the top. Where a change is significant, we will tell you directly.
If you are unhappy with how we have handled your information, please contact us first at support@the-wedding-industry-awards.co.uk so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 ico.org.uk
